Customers looking at samples in the showroom

Terms and Conditions

Warranty - True Hardwoods sells only first quality products unless a tavern or cabin grade is requested.  We are an authorized dealer for every product that we sell. Therefore, all the products will be backed by the manufacturer's warranty. To see us on a manufacturer's authorized dealers list, go to their web site and type our zip code 30701 in their find a dealer/find a store/where to buy section. For example, Bruce's website is www.bruce.com. From there, select "Where To Buy" then "Find a Store."

Sales - You may call toll free 877-657-4400. We do not have a shopping cart at this time. All orders are final upon receiving payment. If you choose to cancel your order, there will be a 25% restocking and handling fee, but a few exceptions do apply. True Hardwoods has to order in a lot of the products we carry and our distributors charge the same restocking fee to us. If you cancel in enough time that we can stop the shipment from leaving the distributor's warehouse, we will waive the restocking fee that applies. There is a no return policy on all moldings, so please double check with your installer and make sure you order the right transitions. All other cases must be approved by our Store Manager, John Holbert. Full payment must be received before the product leaves our warehouse.

Shipping - There's no need to drive all the way to Georgia to pick up your wood. We'll ship it to you no matter what part of the country you live in. We also ship to Alaska, Hawaii, Mexico, and Europe. Click for regional shipping rates. We will give you a tracking number, and all residential delivery customers will receive a phone call one day ahead of delivery to schedule a time. Please note that a residential delivery does not include the product being brought inside the house or even unloaded off the truck. We use common carriers on all our shipments, so the drivers are not required to unload it, but some may help.The cartons must be taken off the pallet one by one, unless a forklift is present. A liftgate and inside delivery can be requested, but additional fees do apply. Even though we strive to make sure that your product gets there all in one piece, sometimes cartons do get damaged along the way. If this happens, make sure to make a note of every carton damaged on the driver's delivery receipt otherwise we cannot help with the damaged boxes.  We encourage you to try and use boxes that have little damage by making cuts around the damaged portion.  We will file a claim on cartons that cannot be used and send more out if need be.