Shipping Information and Policies

Shipping - There's no need to drive all the way to Georgia to pick up your wood. We'll ship it to you no matter what part of the country you live in. We also ship to Alaska, Hawaii, Mexico, and Europe. We will give you a tracking number, and all residential delivery customers will receive a phone call one day ahead of delivery to schedule a time. Please note that a residential delivery does not include the product being brought inside the house or even unloaded off the truck. We use common carriers on all our shipments, so the drivers are not required to unload it, but some may help.The cartons must be taken off the pallet one by one, unless a forklift is present. A liftgate and inside delivery can be requested, but additional fees do apply. Even though we strive to make sure that your product gets there all in one piece, sometimes cartons do get damaged along the way. If this happens, make sure to make a note of every carton damaged on the driver's delivery receipt otherwise we cannot help with the damaged boxes.  Our Freight Carriers require that we salvage all the good material in the boxes.  So, the replacement cartons will have to equal the DAMAGED PORTION to the nearest greater number of cartons.  Example:  If there are three cartons damaged, but only 10 individual boards are damaged b/w the three, we will send you one carton.  In any case, please discuss damage with your salesman.  WE DO NOT DELIVERY ON SATURDAYS OR SUNDAYS!  Shipping typically takes b/w 5-10 business days, and in some rare cases even longer. So please check with your salesperson for an estimated shipping time period.

United States

Our shipping rates can be found through the shipping calculator at the footer of every page, in the shopping cart by entering the quantity of flooring you need and entering your state (two letter state abbreviation) or by calling for quote.  True Hardwoods ships nationwide as well as internationally. We have a 200 s/f minimum order on hardwood and laminate floors. All of our shipping rates are for curbside residential delivery, so there's no need to go pick up you order at a trucking terminal.  These low shipping rates will be ending soon so take advantage now. Call us at 877-657-4400 or email us at sales@truehardwoods.com to get a quote or place your order.

Alaska, Hawaii, Canada, Mexico, and Europe

We also ship to Alaska, Hawaii, Canada, Mexico, and Europe. Call us at 1-877-657-4400 or email us at sales@truehardwoods.com to get a quote or place your order. We will be glad to quote you a price that includes shipping and our customs brokerage charge (if applicable), and you'll be happy to realize that we can still save you money on your selected hardwood, laminate, or carpet.

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